FAQs

 Guide for FRENZ user


What is NFT?

NFT is an abbreviation for Non-Fungible Token. By saving digital files(jpeg, mp4, wav, etc…) on the blockchain network, one can prevent forgery and provide ownership of digital assets as NFTs.

What is Blockchain

Blockchain is decentralized data storage technology that secures system within cryptocurrency transactions.

What is a digital wallet?

Also known as crypto wallet, digital wallet is where one stores their public key and their private key. A public key is similar to an account number, and a private key is similar to an account password.

Key terminology

  • Mint : An act of creating an NFT and uploading it to the blockchain network
  • Gas Fee : Fee one pays for using the blockchain network
  • MetaMask : The most-used crypto wallet in the industry
  • Reveal : An act of showing the NFT after one mints an NFT
  • Whitelists : The right to mint NFT at a lower price than the public sale price. One receives a “whitelist” through various events hosted on twitter, discord, etc
  • Marketplace : Platform where one buys or sells minted NFTs
  • OpenSea : NFT Marketplace with the most users and collections currently.
  • Discord: A site/app where people interested in NFT projects come together to share information and form a community

You can close/delete your account in [Settings > My Account > Leave FRENZ].
Please proceed with caution, remembering that information about your FRENZ characters and ownership you have purchased will be deleted and the recovery won't be allowed after the deletion.
In addition, you are not allowed to sign up with the same email address for 3 months after deleting your account.


It's an user ID that is automatically provided to you when you become a FRENZ member,
and it can't be arbitrarily modified or deleted.
Please remember that it can also be used self-verification key within the service.


The email verification will help you sign in on multiple devices.


If you send an email to cs@frenz.world with your login account, we will reset your password information.


You can change your password on [Settings > My Account > Password].


If you do not remember your password that you have set when you sign in, you can sign in using the email verification code.
After signing in, access the menu in [Settings > My Account > Password] again to set a new password.


If you find that signing in with email verification is too much work, you can also sign in with your password.
- Please set a password on [Settings > My Account > Password].
The next time you sign in, you will be able use your password.

1. Please double-check that the email address has been entered correctly.
2. For some countries or regions, it may take some time for the verification code to arrive due to network problems.

If the verification code doesn't arrive after several attempts, please send an email to cs@frenz.world.


If you can't remember your email address, please send an email to cs@frenz.world.
If we can verify your identity through at least one of the followings,

we will reply to you with your account information.
- A screenshot captured showing the nicknames of the characters
- Account ID
- (If you already own one,) Ownership No.

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