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 FAQ

 Guide for FRENZ user

To get access to your purchase history, tap on [Your character details > Card button], which will bring you to [My history] screen.
Use the same method to purchase new characters.

Please check if you’re browsing as guest, since the ownership to the characters is a member exclusive feature. 

Sign up/in to purchase characters.
If you encounter related problems after signing in, please send us an email with [Ownership Purchase Error] as a subject. 

cs@frenz.world

You need to purchase a character in advance in order to make a room for another one.
After the purchase, click (+) button on the home screen to create a new character.


* You can purchase up to 5 NFT ownership. We're preparing for future updates.

Did it take a long time for the NFT purchase to be completed?

If the payment screen on FRENZ app was on the background for more than a day, your character might have been taken by someone else.

If you fall under this case, we will cancel your payment.
📱 Contact us on cs@frenz.world

Ownership can only be refunded for the following reasons.

1. Simultaneous multiple payments for the character of same combination
2. Payment by minors
3. Unidentified network error
4. Payment using someone else's account

• Return policy for the Google Play Store >
👆🏻 For Android, please read the store's return policy and then directly make a request for a refund.
If you inquire about a refund that is not listed in that store, please contact us(cs@frenz.world) with your email address used to sign in to FRENZ and the order number from the store with the title of [Inquiry for a refund].

• Apple customer service center >
👆🏻 Please contact the customer service center of Apple and request a refund for your purchase.
Refunds cannot be made directly from FRENZ according to Apple's policy.😔

🚫 REFUND STRICTLY UNAVAILABLE 🚫
The refund for the characters already been USED is strictly restricted on FRENZ.
If your refund is finalized via App Store or Google Play store, you must return your rights on the validated unique character to FRENZ.
Characters that are not returned within the fixed period of 15 days from the date of refund will be forcibly returned to FRENZ, which may impose restrictions on the use of FRENZ services.

• After using characters for commercial purposes
• After transferring the NFTs for characters to the outside
• After transforming and using the characters intentionally

Yes, FRENZ ownership proves that the individuals or business owners have business rights on their purchase characters.
However, the business right is limited to annual revenue of less than 100M KRW in use.
Please check the [Contents Guidelines] for the details.

The policies for FRENZ NFT usage are as follows:
* Please check out the [Contents Guideline] page for more detailed user guide.

1. Download and use of character assets
Save and share via images and videos on the details screen for each character.
(High-quality images and animated videos available)

2. Use as secondary content
- Uploading as a post or a profile image
- Transferring NFTs
Right after the purchase of the ownership, press “Export NFT” button below to export your character to another platform.
Exported contents are tradable in the PlayDapp Marketplace.

3. Use as business rights for commercial purposes
- Transferring NFTs through an crypto wallet for secondary transactions with the NFTs.
- Usage in products and promotional materials using character images available
(E.g., Production/promotion of merchandise, printouts for PR, posts, etc.)
However, the business right is limited to the annual revenues of less than 100M KRW in use.

🔨 More usages are in preparation.
- Stickers using your characters, face recognition, etc.
- Production of character merchandise through the linkage with the POD service
- Use of various services connected via metaverse

After the uniqueness validation, your NFT purchase will be available with the payment information stored in App Store / Google Play Store.

💳 Purchase method
Users can purchase their ownership through the FRENZ App > Home > Create Character > Purchase.

* The ownership purchase cannot be finalized without any individual character.
* You can purchase up to 100 NFT ownership.We're preparing for future updates.
*The NFT ownership is currently set at its lowest price, and may be price changes in the future. (As of October 2022)

FRENZ's uniqueness scanning technology checks the originality of the combination of body items.
* The validation will be done based on users' NFT characters,
and the validation items may be changed according to the terms and policy.

<Validated items>
*As of October 2022
- Face shape
- Hair
- Eyebrow
- Eyes
- Nose
- Mouth
- Snout
- Ears
- Face pattern

The ownership of NFTs in FRENZ is
a means of proof that allows users to prove that they are the owner of the one and only character in the digital environment,
thereby authorizing their rights to use and obtain business rights for it.
- Authentication method: Issuance No. of ownership

💳 How to purchase the NFT Ownership >
👛 How to generate a wallet address >

However,
1. When the NFTs are transferred to an crypto wallet (Export NFT), ownership is also transferred to the recipient. You will no longer be able to use inside the FRENZ App.
* Future update: Converting NFTs to FRENZ ownership via importing the information
2. If users delete their accounts or use their ownership for commercial purposes or abuse it without a separate contract, all of their related rights will be removed.

ⓒ IPX All Right Reserved.