1. Purpose and scope of application
1.1. The purpose of this Terms and Conditions of Paid Service is to stipulate the terms and conditions of use, the procedures for various paid services and digital items (defined below), and the use of Services provided there through.
1.2. These Terms and Conditions of the Paid Service apply to Users who purchase Paid Services.
1.3. These Terms and Conditions are supplemental terms and conditions for the FRENZ Terms and Conditions (“FRENZ Terms and Conditions”), and the FRENZ Terms and Conditions shall govern any matter not stipulated herein.
2. Definition of terms
2.1 The terms defined in the FRENZ Terms and Conditions shall have the same meaning in these Terms and Conditions.
2.2. The terms additionally defined herein are as follows:
2.2.1 “Paid Services” shall mean various digital products and/or services the User may purchase using the Service for a fee.
3. Contents of Paid Services and period of use, etc.
3.1. The company shall cover the following matters in these Terms and Conditions and within the services appropriately for the User to understand the transaction (purchase) terms accurately before purchasing Paid Services, and to conduct the transaction without mistakes. The content of each item, including the explanation page in item 2 below, shall be binding upon the company and the User as part of the Terms and Conditions.
① Seller’s trade name, representative’s address, telephone number, etc.
② Specific details such as type and price of Paid Services, method of use, the timing of use, conditions of use, period of use
③ Matters related to the deadlines for withdrawing subscriptions, exercise method, effect, refund, etc.
④ Matters related to consumer damage compensation, complaint handling, and dispute resolution
3.2. The period of use of Paid Services shall be determined separately by the company, and Paid Services not used within the applicable period may automatically expire based on the extinctive prescription period. However, those provisions shall apply if other laws and regulations stipulate a shorter extinctive prescription period.
3.3 The company may change the specific features of Paid Services, such as the type and price of Paid Services, or may abolish specific Paid Services by notifying Users in advance. However, if such change or abolishment is disadvantageous to the User or has a material effect on the User’s rights and obligations, it shall be changed through public notice and notification under Article 2 of the FRENZ Terms and Conditions.
3.4. If the User, without any fault, cannot use purchased Paid Services as according to the conditions set upon the purchase such Paid Service because of the changes or cancellation of Paid Services according to the previous paragraph, the company shall provide appropriate compensation to the User for such unavailability.
4. Establishment of paid product use contract
The contract for the use of Paid Services shall be established when the User agrees to these Terms and Conditions and purchases Paid Services using the payment means and method specified by the company.
5. Purchase and refund of Paid Services
5.1. Paid Services shall be purchased through the payment methods that the company can provide for each service platform, such as payment through app markets such as Google Play and AppStore, credit card, mobile phone, and bank transfer. However, depending on the service provision status, purchases may only be made through some methods, such as payment through the app market. If a separate business operator operates the payment method selected by the User, the User can use the payment method. If a User does not complete the procedures required by the relevant payment method operator before doing so, the User may not be able to proceed with the payment using the appropriate payment method. Paid Services may be freely purchased and used at the User’s will. Still, the company’s operation policy may restrict the purchase and use of Paid Services, relevant laws and regulations, guidelines, government guidelines, etc.
5.2. In the following cases, the company may refuse to accept the purchase request from the User, withhold its acceptance, or cancel its acceptance at a later date by refusing or cancelling the establishment of a paid product use contract.
① If the User’s name is not real, or if the User uses another person’s name.
② If the payment is considered theft, such as a large payment from the same IP, continuous payment with a similar ID, payment with a dangerous IP designated in consideration of the history of theft, etc.
③ If false information is entered or required information is omitted during the purchase process
④ If a minor under the age of 19 applies without the consent of a legal representative
⑤ If payment under the transaction is not actually made or may not be made
⑥ If the User violates the FRENZ Terms and Conditions, such as copyright infringement of content (including Paid Services)
⑦ If the User is subject to the restrictions on use or engages in prohibited acts that can be subject to the restrictions on use due to the FRENZ Terms and Conditions
⑧ If the User has violated the above ① to ⑦
⑨ If approval of other applications for use violates relevant laws and regulations, public order, good manners and customs, the company’s related terms and conditions, etc.
5.3. In the following cases, the company may withhold approval until the reasons for each item are resolved.
① If there is a failure of the ‘services’
② If there is a shortage of facilities or related personnel for the normal operation of the ‘services’
5.4. The company shall immediately deliver the contract contents to the User, including the contents of each item in Paragraph 3.1, when a contract for the use of Paid Services is normally concluded between the User and the company. However, delivery or notification of the contract content when the User makes payment through the app market is subject to the policy of the app market.
6. Special provision for contract conclusion by a minor, etc.
6.1. If the User has limited capacity, e.g. a minor (under 19 years old), the User shall complete the necessary legal procedures, such as consent from a legal representative (parents, guardians, etc.), before purchasing Paid Services, and the User cannot purchase Paid Services without obtaining consent from a legal representative according to the company’s procedures.
6.2. A legal representative can consent to the payment by a minor in the preceding paragraph using a mobile phone, etc., according to the payment procedure established in the company’s guidance. The company shall inform the legal representative of the consent facts and details when the consent procedure is completed.
6.3. When consenting in the preceding paragraph, the legal representative can select and decide on the validity period of their consent according to the company’s guidance. The company shall check the consent extension by the legal representative using the mobile phone text message, etc., 30 days before the expiration of the consent period selected by the legal representative.
6.4. The legal representative may withdraw their consent under this article at any time through the Customer Center or a separate page below. However, purchases made before this withdrawal cannot be cancelled.
▶ Customer Center: firstname.lastname@example.org
6.5. Even if the User is a minor, such person shall be considered an adult if they steal unique information of another adult person during the purchase process, carry out the consent procedure of a legal representative under this article, or pay using the payment information of another adult person, which would make the company believe that the consent of the User’s legal representative has been obtained. The User or the User’s legal representative cannot cancel the purchase of Paid Services unilaterally, even if there is no legal representative’s consent under relevant laws.
6.6. If the User is a person with limited capacity, such as a minor, purchase of Paid Services may be restricted for certain services specified by the company. Services whose use is restricted shall be announced separately in the details of individual services.
7. Withdrawal of subscription, etc.
7.1. The User may withdraw from or cancel the contract (“Withdrawal” or “Withdraw”) within seven days upon receipt of the contract contents or the products related to the Paid Services under the “Act on Consumer Protection in Electronic Commerce” (“Act on the Consumer protection in Electronic Commerce”). However, if it is not permitted to Withdraw, e.g. when the User has already used the purchased product, it is not possible to withdraw the subscription in the part that has been used. Therefore, the company shall clearly notify the User of the reason for the impossibility of Withdrawal when the product is purchased.
7.2. Notwithstanding the provisions of Paragraph 8.1 above, if the content of the product differs from the content of the display or advertisement or the contract content, the User can withdraw the subscription within three months from the date of the product supply or within 30 days from the day the User learned or may learn about it.
7.3. If the User withdraws the subscription according to Paragraph 8.1. or 8.2. above, the product purchased by the User shall be returned according to the Act on Electronic Commerce, and the company shall carry out the refund procedure according to the Act on Electronic Commerce.
7.4. Other matters related to the withdrawal of contract under this article shall be governed and handled under the Act on Electronic Commerce.
8. Effect of subscription withdrawal
8.1. The company shall refund the payment within three business days from the date when the User expresses an intention to withdraw the subscription using the same payment method. If it is impossible to refund using the same method, it shall be notified in advance. However, in payment methods requiring receipt confirmation, a refund can be made within three business days from the receipt confirmation date.
8.2. If the company refunds under the provisions of the previous paragraph, the refund may be made after deducting the amount of the profit the User has obtained from using the paid service.
8.3 If the User paid for the products with a credit card or electronic payment method, the company should request the business operator who provided the payment method to suspend or cancel the request for product payment, etc. However, in the case of the provisions of Paragraphs 1 and 2, this may not apply.
8.4. If the company, the person who received payment for the paid service, or the person who signed the contract for the use of paid service with the User is not the same person, each of them shall be jointly and severally liable for the performance of obligations related to the subscription withdrawal.
8.5. In the case of App Market payment (in-app payment), the company shall take relevant measures based on the Act on Electronic Commerce, such as requesting suspension or cancellation of payment by the App Market. However, please refer to the policy of the applicable App Market for the measures of the applicable App Market in response to the company’s request as described above.
9. Refunds and returns other than withdrawal of subscription
The User may request a refund for Paid Services that have not been used, and the company shall comply with the relevant laws and regulations to refund under the User’s refund request. However, such a refund request can only be made for the Paid Services purchased for a fee, and Paid Services provided for free, such as bonuses or promotions, are not eligible for refunds.
10. Termination of contract, etc.
10.1. The User and the company may terminate the contract if the other party fails to perform the obligations stipulated under the paid product use contract within a reasonable time.
10.2. If the company confirms that the User has committed either of the acts listed in Section 5.2 ① to ⑦ (limited to permanent use restrictions), the company may terminate the paid product use contract with the User immediately. However, if the paid product use contract is terminated due to reasons attributable to the User, the paid product shall not be eligible for a refund. E.g., if the User violates the FRENZ Terms and Conditions, infringes upon patent rights, trademark rights, trade secrets, copyrights, other intellectual property rights, or proprietary rights of others, and terminates the paid product use contract with the company, the latter shall not be obliged to refund the Paid Services purchased by the User.
10.3. Personal information shall be deleted under the Personal Information Protection Act and other relevant laws and regulations after withdrawing from service membership. If there are any unused Paid Services, the User shall use them all before withdrawal, or they shall be refunded according to these Terms and Conditions. If the User voluntarily withdraws without requesting a refund, the company shall not be responsible for restoring or refunding Paid Services.
11. Limitation of liability
11.1. The company shall be exempted from liability if the purchased Paid Services cannot be provided as agreed due to natural disasters or similar force majeure.
11.2. The company shall be exempted from liability if the purchased Paid Services cannot be provided as agreed due to reasons attributable to the User, as long as there is no misconduct or gross negligence of the company.
11.3. The company shall not be liable for any disputes arising between Users or between a User and a third party through Paid Services.
12. No transfer
The User may not transfer the contractual status, rights and obligations arising under these Terms and Conditions to another person or dispose of the same for a pledge.
13. Other consumer damage compensation and complaint handling, etc.
13.1. If the User suffers damage, such as being unable to use the purchased paid product, due to the company’s misconduct or gross negligence, the company shall do its best to solve the problem and shall make appropriate compensation.
13.2. The company operates the following contact points to resolve consumer issues: consumer damage compensation, complaints and disputes, and refunds.
▶ Inquiries and problem-solving page for “Paid Services”: User Guide