FRENZ User Guide

Account

I want to change my password.

You can change your password on [Settings > My Account > Password].

Account

I can't remember my password.

If you do not remember your password that you have set when you sign in, you can sign in using the email verification code.
After signing in, access the menu in [Settings > My Account > Password] again to set a new password.

Account

I want to sign in with my password.

If you find that signing in with email verification is too much work, you can also sign in with your password.
- Please set a password on [Settings > My Account > Password].
The next time you sign in, you will be able use your password.

Account

I have not received the verification code.

1. Please double-check that the email address has been entered correctly.

2. For some countries or regions, it may take some time for the verification code to arrive due to network problems.
Generally the the reception takes around 5~10 minutes, however, if you can't check one on your inbox, please check Promotions or Spam tab.

If the verification code doesn't arrive after several attempts, please send an email to cs@frenz.world.

Account

I don't remember my account information.

If you can't remember your email address, please send an email to cs@frenz.world.
If we can verify your identity through at least one of the followings,

we will reply to you with your account information.
- A screenshot captured showing the nicknames of the characters
- Account ID
- (If you already own one,) Ownership No.

Character

I have found FRENZ characters on other websites that are infringing on my own or others' copyrights.

How to report copyright infringement on characters

If you find FRENZ characters infringing on your own or others' copyrights on websites other than the FRENZ platform, please report it to the website administrator or copyright owner.
If you have any other questions, please contact the customer service center of FRENZ (cs@frenz.world).

Character

Can I purchase paid items?

Currently, all items are provided free of charge, so that anyone can create a variety of characters.

When the item shop starts operating, you can purchase paid items to create more rare characters.

Character

I want my character to be randomly generated.

Try pressing the [Dice] button when customizing your character.

You will be able to create cute characters that are randomly combined with FRENZ character generator.

Character

I want to show off my character in other places.

You can find a [Share] button on the top right side on MY > each NFT character details.
The images or animated videos can be shared to different platforms, such as social services or just simply to your friends.

Sharing photos and videos is a member exclusive feature due to the policy regarding intellectual properties. Please sign up/in to share your characters.

* FRENZ does not take any legal responsibility for problems arising from copyright issues when a character that you have not owned is arbitrarily shared with others.

Character

I want to post a comment to my character.

Click on [+ Comment] button on MY > each character details.

You can leave a comment of your current status and place it wherever you want.
If you do not want to use the message, drag the speech bubble to the trash can at the bottom.
Then, others will no longer be able to see it.