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 FAQ

 Guide for FRENZ user

Changing gestures is available on MY > each character details by selecting various gesture thumbnails on 'Gestures' list. 

Your character is able to run or dance whenever you want them to.

Characters already transferred as NFT cannot be edited due to the nature of NFT in which all information is distributed and saved via blockchain technology.

The fact that a character is issued for NFT ownership justifies that the combination of body items is unique,
which is, unfortunately, no longer modifiable due to its originality.

Applying different colors or changing outfits will still be accessible.

You can create your own character using various items in FRENZ. 

If you click on a certain character thumbnail on your NFT list, you can edit and do a make-over of your characater. 


Purchasing to own a character NFT must be preceded if you wish to create another character.

Multi-formatted files for your characters are in preparation.

As for now, you can download images and animated videos of your characters.

you can add up to 10 characters in total, when you were able to add more characters only after you purchase the previous one. 

On the top left side of the Home screen, you may find the [My Characters] icon to check out your character list. 

The last one on the list will let you create a new character by tapping on the [+] button.

You can check the list of the history of transmission on the screen of FRENZ App > MY > HISTORY.
If you click a certain character on the list, you can see the properties of the transferred NFT items
on the Playdapp webpage, as well as trading or minting them.

You need to sign up on Playdapp and connect your account with a Solana wallet.

📒 Reference
► Characters converted to NFTs are transmitted to the blockchain network
so that they can be used only in a third-party service (Playdapp Marketplace) connected to the wallet.
► The transfer history on FRENZ App only shows the history of transmission.
► Importing FRENZ NFTs from external platforms will be upadated in the future.

You need to purchase a character in advance in order to make a room for another one.
After the purchase, click (+) button on the home screen to create a new character.


* You can purchase up to 5 NFT ownership. We're preparing for future updates.

Did it take a long time for the NFT purchase to be completed?

If the payment screen on FRENZ app was on the background for more than a day, your character might have been taken by someone else.

If you fall under this case, we will cancel your payment.
📱 Contact us on cs@frenz.world

Ownership can only be refunded for the following reasons.

1. Simultaneous multiple payments for the character of same combination
2. Payment by minors
3. Unidentified network error
4. Payment using someone else's account

• Return policy for the Google Play Store >
👆🏻 For Android, please read the store's return policy and then directly make a request for a refund.
If you inquire about a refund that is not listed in that store, please contact us(cs@frenz.world) with your email address used to sign in to FRENZ and the order number from the store with the title of [Inquiry for a refund].

• Apple customer service center >
👆🏻 Please contact the customer service center of Apple and request a refund for your purchase.
Refunds cannot be made directly from FRENZ according to Apple's policy.😔

🚫 REFUND STRICTLY UNAVAILABLE 🚫
The refund for the characters already been USED is strictly restricted on FRENZ.
If your refund is finalized via App Store or Google Play store, you must return your rights on the validated unique character to FRENZ.
Characters that are not returned within the fixed period of 15 days from the date of refund will be forcibly returned to FRENZ, which may impose restrictions on the use of FRENZ services.

• After using characters for commercial purposes
• After transferring the NFTs for characters to the outside
• After transforming and using the characters intentionally

ⓒ IPX All Right Reserved.