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 FAQ

 Guide for FRENZ user

To get access to your purchase history, tap on [Your character details > Card button], which will bring you to [My history] screen.
Use the same method to purchase new characters.

Pretty sure you’ve seen characters from all around the world!
Now it’s time to ‘Bookmark’ FRENZ you’d like to see frequently. 

The ‘Bookmark’ button on the top right side of the page will help you add any FRENZ to Bookmark. 



To access the bookmarked character later, you can find a ‘Bookmark list’ button on the top right side of the [Check out FRENZ] page to see all of the characters you have saved.

It’s same as a trial version of FRENZ app where you can create your own FRENZ characters and browse other FRENZ. 

You should sign up with your email to own and share your characters.

Please check if you’re browsing as guest, since the ownership to the characters is a member exclusive feature. 

Sign up/in to purchase characters.
If you encounter related problems after signing in, please send us an email with [Ownership Purchase Error] as a subject. 

cs@frenz.world


To play Let'z go FRENZ World iOS 15 or higher is required.
If you are using iOS 15 or lower version, Please use it after updating the software. 


What is NFT?

NFT is an abbreviation for Non-Fungible Token. By saving digital files(jpeg, mp4, wav, etc…) on the blockchain network, one can prevent forgery and provide ownership of digital assets as NFTs.

What is Blockchain

Blockchain is decentralized data storage technology that secures system within cryptocurrency transactions.

What is a digital wallet?

Also known as crypto wallet, digital wallet is where one stores their public key and their private key. A public key is similar to an account number, and a private key is similar to an account password.

Key terminology

  • Mint : An act of creating an NFT and uploading it to the blockchain network
  • Gas Fee : Fee one pays for using the blockchain network
  • MetaMask : The most-used crypto wallet in the industry
  • Reveal : An act of showing the NFT after one mints an NFT
  • Whitelists : The right to mint NFT at a lower price than the public sale price. One receives a “whitelist” through various events hosted on twitter, discord, etc
  • Marketplace : Platform where one buys or sells minted NFTs
  • OpenSea : NFT Marketplace with the most users and collections currently.
  • Discord: A site/app where people interested in NFT projects come together to share information and form a community

You can close/delete your account in [Settings > My Account > Leave FRENZ].
Please proceed with caution, remembering that information about your FRENZ characters and ownership you have purchased will be deleted and the recovery won't be allowed after the deletion.
In addition, you are not allowed to sign up with the same email address for 3 months after deleting your account.


It's an user ID that is automatically provided to you when you become a FRENZ member,
and it can't be arbitrarily modified or deleted.
Please remember that it can also be used self-verification key within the service.


The email verification will help you sign in on multiple devices.


If you send an email to cs@frenz.world with your login account, we will reset your password information.


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